Meet Our Team

Brandy Fulton is the Office Manager at Personal Care Dentistry and if that sounds like a big job, that’s because it is. Her primary role is to keep Personal Care Dentistry’s schedule full, but she is also intensely driven to get patients the care and treatment they need.

Brandy brings a trove of experience to the practice that is matched by her desire to help people achieve the highest level of oral healthcare. Her love of dentistry started when she was growing up outside of Pittsburgh in Irwin, Pennsylvania. “In high school I attended a career day field trip and was fascinated by dental practice. My passion is in the medical-dental profession,” she says. “I’ve been in the dental field since graduating from dental assisting school and have enjoyed many roles in the profession.” Brandy also served eight years in active duty with the Air Force and has been stationed in Colorado, Germany, New Mexico and Minneapolis. After active duty, she spent another 12 years serving our country in the Air Force reserves.

She also worked at a large dental center for 18 years before coming to PCD in 2010. Her role in the office is varied from designing treatment plans and quoting services to coordinating payment plans. Brandy manages accounts receivable, collections, insurance statements and works diligently to resolve billing issues, but her favorite part of the job is working directly with patients. “I love my position here and wouldn’t want to be anywhere else,” states Brandy adding, “The best part of my job is working one-on-one with people. I want patients to have a positive experience with the dental care they receive and with financial options. I am an advocate for our patients and I want them to know that no treatment is too big or too small for payment options.”

As Dental Hygiene Team Leader, Kari Olson is a friendly, familiar face at Personal Care Dentistry. She joined the practice in 2010 and her responsibilities include hiring and coaching her hygiene staff, working with the dentists, and helping patients achieve optimal oral health.

Kari’s education includes an associate degree in Dental Assisting from Herzing University. After earning her degree, she spent four years at a small dental office in that role. “My love of dentistry helped me see I wanted to further my education and in 2007 I returned to school,” says Kari. In 2010 she graduated once again from Herzing University, this time with her Dental Hygienist License and started at Personal Care Dentistry on a very part-time basis. “I wanted more independence and one-on-one time with patients. Being a hygienist allows me to build relationships with the people I treat,” she says.

“When I started here I immediately loved the environment. It’s a super-friendly place to work and everyone is so positive,” notes Kari. “The practice I worked at before was poorly managed and it was highly stressful. I didn’t like going to work there. I feel very lucky to be at Personal Care Dentistry. This practice runs like a well-oiled machine,” she says with a smile.

Kelsey Kusterman is the face and voice of Personal Care Dentistry when new patients walk in the door for their first appointment. As the practice’s New Patient Coordinator, Kelsey provides each new patient with an extensive tour of the clinic’s 8,000 square feet of state-of-the-art facilities, then sits down with each patient to initially assess their oral health care needs. Once they have been guided to either the hygiene team or the dental group for a chairside evaluation and/or treatment, she visits again with the patient to review their proposed treatment plan and insurance coverage. She also follows up with the patient after their first visit to find out how they are doing.

Kelsey joined Personal Care Dentistry in September 2020 as a front desk assistant, and was promoted to her New Patient Coordinator position in December 2020. Kelsey grew up with Personal Care Dentistry in her life, since she and her family have been patients of PCD for many years.

One of the main guiding principles of Personal Care Dentistry really resonates with Kelsey. “Dr. Walter Hunt calls it the Golden Rule of Dentistry and it is the idea that all patients should be treated the same way that the dental care team would want to be treated if they were patients – with compassion, dignity, and excellence.

Michelle Williams has been the Treatment and Financial Coordinator at Personal Care Dentistry since the Fall of 2023.

Michelle is originally from San Diego, California, and moved to Minnesota in 2020. She has worked at dental offices in both California and Minnesota, with her job prior to PCD as the Patient Care Coordinator at a dental office in Circle Pines.

She also worked for more than a decade as a recreation leader in San Diego at City Heights Recreation Center. “I started volunteering as a teenager and then got a job there my senior year of high school. I handled scheduling and class signups for a very busy rec center. I have a real passion for working with kids.”